Query - Quick, non-essential question for us? Use the Query priority and we'll answer your question with 2-3 days. Low - This priority is for non-essential tasks that can be taken care of within the next 72 hours. ...
When a ticket is created, it is assigned to an email address that receives an email upon ticket creation. This initial email will contain two items: an ID (like an 8 digit number) and a Tracking Key (7 digits like a...
Steps Recorder (called Problems Steps Recorder in Windows 7), is a program that helps you troubleshoot a problem on your device by recording the exact steps you took when the problem occurred. You can then send this...
First, you must be able to get on the Internet with the device that is having problems. Once you've confirmed the Internet is working properly on the problematic device, go to http://sos.regala.net You will be...
Your Mac has three identifiers that people may look for on the network: computer name, local hostname (or “local network name”), and network address. To view them, choose Apple menu > System Preferences, click...
In order to serve you in the most efficient manner possible, we will need to know which computer requires service, and the machine name is an easy first step. If you're on a managed service plan, look at the system...